1. a) Information you provide

You provide us with your personal information when you make enquiries on our website, via social media platforms, or when you contact us by phone or email. This may include your name and address and details of clients, properties and/or developments along with further information necessary to assist with a specific enquiry. Information resulting from enquiries, quotations or sales

John Christian Electrical Contractors Ltd will use your information for the following purposes:

• To provide you with information that you have requested
• So we may provide may provide goods and services to you
• To process and manage your invoicing
• To provide you with customer services after providing goods and services

  John Christian Electrical Contractors Ltd will use your personal information in the followings ways:  

1. a) When you make an enquiry to John Christian Electrical Contractors Ltd

We will use your personal information in order to respond to your enquiry. We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us. We may use a third party to keep a record of any calls made to us so that we are able to return your calls. By calling us or requesting for us to call you, you have provided permission that we are able to contact you by the telephone number provided for the purpose of discussing your requirements with you.  

1. b) When John Christian Electrical Contractors Ltd requires to communicate with you

We may contact you regarding enquiries, arranged and completed work by phone, SMS, email or post for this purpose.  

1. c) When you request for goods and services to be supplied

When you request for goods and services to be supplied, we will collect information from you in order to process your request and complete the process. During the process, we will use your data provided to keep in touch. We will also share your information with third parties if necessary. This will include NICEIC, warranty providers, sub-contractors or suppliers to carry out supplying goods and services.  

GDPR require that we meet certain conditions before we are allowed to use your data as described in this privacy policy. To use your personal information, we will rely on the following criteria, depending on the activities we are carrying out:  

1. a) Legitimate Interests

To use your personal data for providing you with information you have requested, we will rely on a lawful basis “Legitimate Interests”. It is also in our legitimate interests to collect your information in order for us to provide our services to you effectively. We will also only process the minimum data required in order to achieve this legitimate interest and will always act reasonably.  

1. b) Performance of a contract

The personal information you provide may be processed when it is necessary in order for us to supply you with any products and services.  

1. c) Compliance with legal obligations

Where we are under a duty to disclose or share your personal information in order to comply with a request from government or law enforcement officials.

To comply to GDPR we are required to follow strict security procedures in the storage and processing of your personal information that you have provided to us. We have put in place appropriate and reasonable measures to ensure that your personal information remains secure against accidental or un lawful loss, destruction, alteration or unauthorised access. When we share your personal information with trusted third parties, we may do so by email. Please remember that we cannot guarantee the security of all the emails we send, but we do take data security very seriously. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. In general, your personal information will be processed within the European Economic Area (EEA). However, in certain cases should your data be disclosed to companies located outside the EEA, you can expect a similar degree of protection in respect of your personal information. John Christian Electrical Contractors Ltd will always aim to ensure that any personal information we keep is as accurate as possible, stored and processed safely.

John Christian Electrical Contractors Ltd will not sell, trade or rent your personal information to others for marketing purposes unless you have given your permission. We will only share your personal information provided with carefully chosen, reputable and trustworthy third parties where necessary as described in this privacy policy. We may provide you to links to third party websites on our website. If you access those links, you will leave our website. John Christian Electrical Contractors Ltd does have control over those websites or their privacy practices.

John Christian Electrical Contractors Ltd only keep your personal information for the necessary period required for the purposes for which personal information is processed. The length of time we retain personal information will depend on the purposes for which we collect and use it, or as required to comply with applicable laws, or to establish, exercise or defend our legal rights.  

• Financial Information – as per HMRC guidelines
• Suppliers information – 2 years from the date activity ceases
• Customer information – 2 years from the date activity ceases
• Emails – 2 years

Your rights under GDPR in relation to the way we process your personal information are set out below.   You may contact us using the details on our website or using the following email address to exercise any of these rights, and we will respond to any request received from you within 1 month from the date the request is submitted.  

1. a) Right of access to personal data

You have the right to access your personal data and are entitled to request a copy of your personal information we hold. We will provide you with all personal information that we hold about you, subject to limited exceptions (for example, you will not necessarily be entitled to access third party personal information).  

1. b) Right to rectify your personal data

You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

1. c) Right to erase your personal data

You have the right to be forgotten. This only applies in certain circumstances (for example); the personal data is no longer required for the purpose it was originally collected or processed for; where you withdraw your consent if we are using your personal data based on your consent; you object to the processing of your data, and there is no legitimate interest to continue this processing.

1. d) Right to object or restrict processing of your personal data

You have the right to request the restriction, suppression or object to the processing of your personal data. You are able to request that we restrict the way in which we process your personal information and only applies to certain circumstances. If processing is restricted, we are permitted to store your personal information, but not use it.

1. e) Right to data portability

You have a right to data portability which allows you to obtain and reuse your personal information you have provided to us for your own purposes. It allows you to move, copy or transfer your personal information easily from one IT environment to another in a safe and secure way.   If you have any concerns regarding our processing of your personal data, we would be happy to address your query in the first instance. However, if you are not satisfied with our handling of any request in relation to your rights, you also have the right to make a complaint to the Information Commissioner’s Office (ICO). Their website can be found at www.ico.org.uk or their phone number is 03031231113.